FAQs

Once your order ships, a tracking number will be sent in a separate email. If you do not receive a tracking number via email, your order has not shipped. If an order is placed over the weekend or holiday, please allow 3-4 business days to receive a shipment notification.

During business hours, orders are processed and sent to our fulfillment center within minutes of purchasing. From there it takes approximately 1-3 business days to fulfill orders.

We typically ship 1-3 business days after we receive your order. Depending on where you live, you can expect to have your order delivered to you in 4-7 business days. Your order will be shipped via USPS, FedEx, UPS or Amazon Logistics.

We offer free shipping for one-time of $24.99 or more to all 50 states and US Territories. If your subtotal is less than $24.99, a shipping charge will be added automatically.

Amazon does not provide shipping details or information to our customer service team; please reach out to Amazon through your Amazon account regarding any lost packages, backorders, Subscribe and Save orders or general issues. The only authorized seller on Amazon.com is the Fresh Kidz store.

If you received a damaged or leaking item from a Target.com order, please contact their customer support immediately.

If you received a damaged or leaking item from a Walmart.com order, please contact their customer support immediately. They will refund or replace the item for you. The only authorized seller on Walmart.com is the Fresh Kidz store.

Please reach out to our Customer Support team at info@myfreshkidz.com and they will take care of your concerns within 24 hours.

Please do not issue a chargeback through your bank prior to chatting with our team as this can take up to 90 days to process. We are always willing to make situations right.

Returns are accepted within 31 days of the delivery date of your purchase.

Please note that shipping charges are non-refundable and that we do not provide prepaid return labels. Credit is issued within 3-4 business days once the items have been received and processed.

No. Fresh Kidz Deodorant is made without aluminum. We pride ourselves by using natural ingredients.

It will not, but this is a good thing! Antiperspirants contain aluminum which blocks your pores preventing the body's healthy process of sweating. Aluminum has also been linked to health issues and diseases, therefore antiperspirants are BAD and sweating is GOOD. Fresh Kidz does contain ingredients that help absorb sweat.

All of Fresh Kidz’ products can be enjoyed by everyone. Fresh Kidz is also perfect for grandparents, parents and all active kids!

While we cannot guarantee that your clothes won't be stained, we do suggest that you follow our application instructions fully to minimize the risk of transfer. When using Fresh Kidz, rub it in completely with 2 fingers and let it dry as much as possible before getting dressed.